Part-Time Enrolment Services Officer

Become an integral part of Algonquin College as a Part-Time Enrolment Services Officer. Support students through various channels and address complex inquiries effectively.

In this key role, you will represent the Office of the Registrar, assisting students, applicants, and alumni with detailed information regarding admissions, financial aid, and account management. Your expertise will help guide retention-focused discussions, addressing withdrawal concerns at each term's start while ensuring that every student experience aligns with the college's standards of professionalism and integrity.

Key Responsibilities:

• Provide in-person and virtual support to students

• Analyze and assist with complex student inquiries

• Lead retention discussions regarding students' academic paths

• Conduct training for new staff members

• Ensure compliance with FIPPA regulations

Requirements:

• Minimum two-year diploma in Business Administration or related fields

• Three years’ experience in client service, two in a post-secondary environment

• Strong decision-making skills and sound judgment

• Ability to handle confidential information professionally

• Commitment to exceptional customer service

Drive the student experience at Algonquin College by providing top-notch enrollment support and guidance.
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