OCH Bilingual Tenant Service Specialist

Join Ottawa Community Housing as a Bilingual Tenant Service Specialist. Provide essential tenant support and solutions in a hybrid setting while engaging with diverse populations effectively.

Ottawa Community Housing seeks a Bilingual Tenant Experience Representative to foster positive tenant interactions. In this role, you will utilize your customer service skills to assist tenants with their concerns, process rent payments, and maintain accurate records. This position emphasizes the importance of safety and well-being in tenant housing.

Key Responsibilities:

• Serve as the initial point of contact for tenant services

• Resolve inquiries and concerns across various communication methods

• Process tenant rent payments accurately

• Conduct eligibility assessments for Rent Geared to Income

• Maintain detailed and updated electronic records for tenants

Requirements:

• Minimum three years of experience in a customer service role

• Strong communication and organizational skills

• Bilingual proficiency in English and French; other languages beneficial

• Completed high school education required

• Satisfactory Criminal Records Check necessary

Leverage your bilingual capabilities to enrich the lives of tenants at Ottawa Community Housing.
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