Dispatcher and Service Coordinator

Position: Dispatcher and Service Coordinator Role
Join GDI Ainsworth as a Service Coordinator/Dispatcher, where you will play a vital role in customer support, scheduling, and operational consistency. Take part in a collaborative, inclusive workplace.

As a Service Coordinator at GDI Ainsworth, you will need 3–5+ years of dispatch experience. Your responsibilities include managing the flow of service calls, diagnosing customer issues, and efficiently communicating with field teams.

Your role is crucial in ensuring a high standard of customer service and operational procedures.

Key Responsibilities:

• Track daily service requests and prioritize workloads

• Manage incoming service inquiries via phone and email

• Develop and maintain work orders for service requests

• Follow up on service orders to ensure customer satisfaction

• Schedule and confirm preventative maintenance services

Requirements:

• 3–5+ years experience in dispatching services

• Bilingual (English and French) preferred

• Proficient in organizing information logically

• Strong written and verbal communication skills

• High attention to detail and self-control under pressure

Bring your dispatch experience and commitment to excellent service to GDI Ainsworth, enhancing our customer interactions.
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