Customer Success Manager

Position: Join Assent as a Customer Success Manager
Assent is seeking a Customer Success Manager to elevate client relations and enhance program effectiveness through strategic oversight. This role is key to ensuring customer satisfaction and retention through proactive management.

In this contract position, you will engage deeply with customers, guiding them through their lifecycle while supporting their compliance initiatives.

Your role will involve analyzing client success metrics and collaborating with teams to optimize service delivery and product usage. Bring your strong communication skills and consultative experience to a dynamic organization committed to sustainability and client success.

Key Responsibilities:

• Cultivate relationships to drive client retention

• Manage client metrics and overall account health

• Prepare and conduct strategic business reviews

• Collaborate with teams to align solutions with client needs

• Handle special projects to refine customer management processes

Requirements:

• 3+ years in a customer success or related field

• Proficient with MS Office and Google Applications

• Excellent verbal and written communication abilities

• Experience in a technology or service organization

• High emotional intelligence and problem-solving skills

Make a meaningful impact at Assent by ensuring success for clients while driving your professional growth.
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