Parts and Service Advisor at ProSlide

Become a crucial part of the Pro Slide team as a Parts and Service Associate in Ottawa. This in-office role supports clients globally by fulfilling their parts requests with accuracy and efficiency.

Pro Slide is searching for a dedicated individual for its parts department, handling part orders for commissioned water slides. Candidates should have 2-3 years of experience in a fast-paced environment, combined with technical aptitude and proficiency in ERP systems. You will interact with customers and collaborate with various internal departments, making this a pivotal role in ensuring client satisfaction.

Key Responsibilities:

• Manage incoming requests through the electronic ticket system

• Develop customer quotes based on part requests

• Ensure commercial terms are confirmed before shipping

• Follow up on quotes and order invoicing

• Document customer interactions and maintain records

Requirements:

• 2-3 years in a high-paced parts department

• Proficient in ERP systems for order management

• Strong communication skills for customer interactions

• Technical knowledge applicable to water park equipment

• MS Office proficiency required

Maximize client satisfaction by providing accurate parts information and timely responses in this vital Pro Slide role.
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