Bilingual Customer Success Representative

Position: Bilingual Customer Success Representative Role
Join our Customer Success team as a Bilingual Customer Success Representative, fluent in Mandarin or Cantonese and English. This contract position focuses on delivering exceptional customer experiences while providing effective solutions.

As a valued member of the team, you will work for a fixed term from July to September 2026, with possible extension based on business needs. Your primary responsibilities include understanding customer needs, providing expert insights on RESP services, and guiding customers to leverage self-serve options. You will also be instrumental in creating smooth experiences for families seeking assistance with their children's future.

Key Responsibilities:

• Deliver enjoyable and effective customer service experiences

• Identify customer needs and provide tailored solutions

• Assist with RESP-related inquiries and account management

• Promote digital and self-serve options to customers

• Organize customer information with accuracy and confidentiality

Requirements:

• One year of customer service or support experience

• Fluent in Mandarin or Cantonese and English

• Strong written and verbal communication skills

• Detail-oriented with solid record-keeping abilities

• Proficient in Microsoft Office 365

Bring your communication skills and problem-solving expertise to enhance customer support in this vital role.
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