Customer Support Agent at Kalkomey

Become a Customer Support Agent at Kalkomey and engage with customers seeking assistance for outdoor education products. This role emphasizes effective communication and issue resolution in both English and French.

As a Tier 1 Customer Experience Agent, you will address inquiries and guide customers in their journey to outdoor success. Your duties will involve clear communication across all platforms, maintaining service quality, and handling follow-up requests to foster customer satisfaction. A strong commitment to consistent support processes is essential for success in this role.

Key Responsibilities:

• Manage customer inquiries on multiple platforms

• Troubleshoot and resolve routine service issues

• Escalate unresolved cases to Tier 2 or 3 agents

• Ensure timely follow-ups for case resolution

• Keep detailed records of customer interactions

Requirements:

• Bilingual in French and English, both written and spoken

• One year of experience in a call center environment

• Fixed shift availability, including evenings

• Customer-centric approach with empathy

• Adherence to documented processes and standards

Leverage your bilingual abilities to enhance customer relationships and contribute to a positive team environment at Kalkomey.
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