Lead Digital Customer Success Strategist

Join Karbon as a Lead Digital Customer Success Strategist, transforming our SMB customer engagement through innovative solutions and automated journeys. This role combines strategic design with measurable outcomes.

In this role, you will develop and oversee the digital success motion tailored for SMBs. Your focus will be on creating automated experiences and campaigns that drive meaningful engagement and retention. Expect to measure success metrics actively, guiding iterative improvements to enhance strategies.

Key Responsibilities:

• Own the digital customer journey from onboarding to renewal

• Manage lifecycle campaigns to enhance product adoption

• Analyze retention indicators and devise engagement playbooks

• Use AI for efficient outreach and personalized communication

• Track and report on performance and health metrics

Requirements:

• 3-6 years in customer success with digital program experience

• Expertise in designing automated customer journeys

• Strong skills in data interpretation and segmentation

• Excellent communication skills for customer-facing materials

• Collaborative mindset with a bias for action in projects

Contribute to Karbon's mission by enhancing customer success and leveraging your insights within a truly global company.
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