Ottawa Customer Support Coordinator

Empower customer experiences as a Customer Support Coordinator based in Ottawa. This role requires excellent communication and proactive problem-solving in a Tier 1 capacity.

In this key position within the Global Customer Support & Service team, you will manage all support interactions ensuring consistency with service standards and processes. You are responsible for ticket management, customer communication, and collaborating with marketing for effective messaging. Achieving SLA targets and capturing insights for improvement will be crucial.

Key Responsibilities:

• Oversee customer support ticket lifecycle thoroughly

• Ensure timely and structured customer communication

• Validate and prioritize customer queries efficiently

• Identify customer trends and improvement opportunities

• Act as a liaison between support and marketing teams

Requirements:

• Minimum of two years in customer support environments

• Proficient in CRM and ticketing systems like Hub Spot

• Proven ability to manage workload in a fast-paced setting

• Strong collaboration and interpersonal skills

• Detail-oriented with high-quality service standards

Leverage your customer support expertise to foster outstanding service delivery and team collaboration in Ottawa.
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