Bilingual Collections Officer

Position: Bilingual Collections Officer at NCRi
Join NCRi as a Bilingual Collections Officer, leveraging your English and French skills to drive debt recovery efforts. Engage clients through professional negotiations and outstanding communication.

In this Operations Department role, you will utilize your bilingual abilities to assist customers with their debts. Ideal candidates bring over a year of collections and call center experience, demonstrating strong math skills and a knack for organization. You'll navigate conversations carefully while maintaining professionalism and adhering to regulations.

Key Responsibilities:

• Establish professional relationships with clients and negotiate payments

• Educate customers on best practices for account management

• Update account information and document call activities

• Handle client objections, adhering to regulatory standards

• Achieve individual collection targets to support company goals

Requirements:

• 1+ years of collections experience required

• Bilingual in English and French for communication

• Proficient in Microsoft Excel and Outlook

• Strong organizational and time management skills

• Ability to pass a background check

Utilize your bilingual communication skills in debt collection for NCRi and help clients manage their accounts effectively.
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