Customer Care Representative

Position: Customer Care Representative at Richcraft
Elevate homeowner satisfaction as a Customer Care Representative with Richcraft Homes in Westwood, Ottawa. Deliver exceptional support to clients and ensure timely service resolutions.

Richcraft Homes is seeking a Customer Care Representative to join their dedicated team. This role supports homeowners, inspectors, and tradespeople by addressing both pre-occupancy and post-possession concerns. Ideal candidates will excel in communication and possess strong organizational skills, ensuring exceptional service and long-term customer loyalty.

Key Responsibilities:

• Address homeowner concerns pre-occupancy and post-possession

• Coordinate services with sub-trades for quick issue resolution

• Maintain superior homeowner satisfaction consistently

• Respond to homeowner inquiries promptly and accurately

• Perform additional duties as required for operational support

Requirements:

• Post-secondary education in Administration or related field

• Experience in the construction industry is preferred

• Excellent time management and organizational skills

• Strong written and verbal communication proficiency

• Ability to travel to construction sites when necessary

Apply your communication, coordination, and customer service skills to enhance homeowner experiences with Richcraft Homes.
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