Customer Experience Agent; Bilingual

Position: Customer Experience Agent (Bilingual) at Kalkomey
Elevate your career with Kalkomey as a Bilingual Customer Experience Agent. Assist customers in both English and French, ensuring a positive interaction through efficient issue resolution and support.

In this role, you will be the initial contact for customer inquiries, handling account-related questions and service requests across communication channels. Your ability to apply established workflows while maintaining product knowledge is crucial for delivering high-quality support and ensuring customer satisfaction.

Key Responsibilities:

• Provide timely responses via phone, email, and chat

• Handle routine inquiries and resolve issues effectively

• Escalate complex issues while documenting interactions

• Document feedback and identify improvement opportunities

• Participate in training to enhance skills and knowledge

Requirements:

• Bilingual proficiency in English and French is essential

• Minimum one year in a customer service or call center

• Empathetic approach to customer interactions

• Strong adherence to processes and protocols

• Consistent attendance for Sunday–Thursday or Tuesday–Saturday shifts

Support Kalkomey’s mission to create a safe outdoor experience by delivering excellence in customer service.
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