Customer Service Representative- Lost Pet Recovery

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands

Place is seeking a Customer Service Representative
- Lost Pet Recovery who will report to the Supervisor, Customer Service.

• ities
  Responds to internal and external inquiries within stated service level agree
• ments.
  
  Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guide
• lines.
  
  Analyzes, researches, and resolves problems and discrepancies for member acc
• ounts.
  
  Maintains product knowledge, and awareness of customer services policies, and/or store pol
• icies.
  
  If applicable, maintains understanding of federal and state regulations to include compl
• iance.
  
  Performs other duties and responsibilities as assi

• cations
  2 years customer service, call center, or relevant ex
• perience
  
  Only Canadian residents will be considered for this

• rs Of Work
  This is a full-time position:
  Days and hours to be determined by needs of business. Hours to be determined between employee an

alary Range: $34,9

03 - $43,524

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include t

• he following:
  Comprehensive full medical, dental and vi
• sion Insurance Basic Life Insurance at no cost t
• o the employee
  
  Company paid short-term and long-t
• erm disability
  12 weeks of 100% paid
• Parental Leave Health Savings
• Account (HSA)
  Flexible Spending
• Accounts (FSA)
  Retiremen
• t savings plan Personal
• Paid Time Off Paid holidays and company-wide We
• llness Day offPaid time off to volunteer at nonprofit
• organizations
  
  Pet friendly offi
• Pet Insurance On the job training and skil

chnology Notice
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uitment process.
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