Bilingual Customer Service Representative

Contribute to public sector transformation as a Bilingual Customer Service Representative s role is ideal for someone who thrives in a supportive environment, helping individuals navigate government services through effective communication.

At OXARO, you will utilize your bilingual skills to respond to inquiries regarding government programs via phone, chat, and email. You will ensure that clients receive accurate information and assistance with process-related tasks, all while demonstrating professionalism and care. Your experience will play a key role in meeting performance metrics and constantly improving service delivery for clients.

Key Responsibilities:

• Respond to inbound client inquiries via various channels

• Explain program details clearly and accurately

• Assist clients with filling out necessary forms

• Provide empathetic guidance through service processes

• Follow communication protocols and performance standards

Requirements:

• 1-2 years of customer service experience

• Call center experience viewed as an asset

• Proficient in Microsoft Office Suite, particularly Excel

• Bilingual in English and French

• High school diploma or equivalent

Your expertise in bilingual customer support can significantly impact the service OXARO provides.
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