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Service advisor - auto repair

Job in Ottawa, Ontario, Canada
Listing for: Ed's Truck Service
Full Time position
Listed on 2026-07-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Anglais ou Français
  • Heures de travail: 42.5 hours per week
  • Education:
  • Expérience:
  • Education
  • Secondary (high) school graduation certificate
  • Tasks
  • Answer written and oral inquiries
  • Gather, research and prepare communications material
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Computer and technology knowledge
  • Adobe Experience Manager (AEM)
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office
  • Quick Books
  • Spreadsheet
  • Security and safety
  • Driver's validity licence check
  • Driving record check (abstract)
  • Reference required
  • Transportation/travel information
  • Own transportation
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Handling heavy loads
  • Repetitive tasks
  • Walking
  • Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner
  • Screening questions
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Experience
  • Experience an asset
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Bonus
  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)
  • Long term benefits
  • Long-term care insurance
  • Other benefits
  • Free parking available
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