Customer Success Manager

Position: Customer Success Manager at EverCommerce
Elevate customer relationships as a Customer Success Manager focused on Security and Alarm clients s role emphasizes building strong client connections while ensuring seamless onboarding and support.

As a Customer Success Manager, your primary responsibility is to manage key customer portfolios effectively. You will work with clients to develop Customer Success Plans, drive incremental revenue, and enhance software adoption. Your exceptional communication skills will shine as you navigate complex customer issues and foster collaborative solutions with internal teams.

Key Responsibilities:

• Manage a portfolio of key clients with special focus on Security and Alarm

• Create Customer Success Plans with defined goals

• Drive revenue through up-selling additional SaaS solutions

• Facilitate seamless onboarding experiences for new customers

• Liaise with internal teams for issue resolution and customer support

Requirements:

• 3-5 years in a SaaS, B2B environment

• Proven account management or customer success experience

• Strong project management and analytical skills

• Excellent communication and interpersonal abilities

• Ability to adapt to changing customer needs

Drive customer satisfaction and foster loyalty while contributing to Ever Commerce's mission of transforming the service economy.
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