Customer Care Advisor

Position: Customer Care Advisor - Scotiabank
Join Scotiabank's dynamic Customer Contact Centre as a Customer Care Advisor in Ottawa. This hybrid role allows you to provide superior customer service while working partially remote.

We're seeking a full-time Customer Care Advisor who is dedicated to understanding client needs and offering tailored banking solutions. This role is pivotal in shaping our customers' experiences through effective communication and product knowledge. Sharpen your skills in a supportive environment while being a crucial part of an award-winning culture.

Key Responsibilities:

• Use product knowledge to assist customers

• Handle inbound inquiries and deliver valuable information

• Tailor solutions to meet customer banking needs

• Assist in troubleshooting and guiding through processes

• Ensure customer satisfaction and brand loyalty

Requirements:

• High school completion or equivalent education

• Background in customer service roles

• Proficiency in computer usage and multitasking

• Exceptional phone-based customer engagement skills

• Availability for flexible shift scheduling

Drive excellence in customer interactions and grow your career with Scotiabank’s innovative and inclusive team.
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