Lost Pet Recovery Customer Service

Position: Lost Pet Recovery Customer Service Role
Enhance your career as a Customer Service Representative in Lost Pet Recovery with Independence Pet Holdings, a leader in pet health solutions. Work remotely while helping pet parents navigate inquiries and support pet recovery.

In this full-time role, you will respond to inquiries and manage incoming contacts related to lost pet recovery. Your expertise in customer service will help resolve issues effectively while maintaining a keen understanding of product knowledge and service policies. The position operates seven days a week, requiring flexible availability between 8:00 AM and 11:00 PM EST.

Key Responsibilities:

• Respond to customer inquiries within service level agreements

• Analyze and resolve member account issues

• Maintain up-to-date product knowledge

• Ensure compliance with federal and state regulations

• Perform additional duties as assigned

Requirements:

• 2 years of customer service or call center experience

• Only Canadian residents will be considered

• Availability for flexible shifts on weekends

• Strong problem-solving skills

• Effective communication and interpersonal abilities

Make a difference in pet recovery while developing your career in customer service with Independence Pet Holdings.
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