Ottawa Customer Service Representative

Position: Ottawa Customer Service Representative Role
Design N Rank Inc. seeks a dedicated Customer Service Representative in Ottawa, Canada, to enhance our clients' digital experiences. This full-time role is perfect for communication-driven individuals.

As the first point of contact, you will handle client interactions and inquiries for a company specializing in web design and social media management.

Your role involves promptly addressing complaints, ensuring follow-up, and maintaining organized records to guarantee exceptional service. By collaborating with our internal teams, you will focus on providing seamless client experiences.

Key Responsibilities:

• Act as the primary contact for client communications via multiple channels

• Deliver accurate and comprehensive information using appropriate tools

• Resolve complaints within time limits and oversee follow-up

• Keep detailed records of client interactions and resolutions

• Work with design and marketing teams for improved experiences

Requirements:

• Proven experience in a customer support or client-facing role

• Excellent English communication skills, both oral and written

• Strong interpersonal skills, patient, and professional

• Detail-oriented with great problem-solving skills

• Willingness to learn and use various office software

Bring your skills to Design N Rank and help us create exceptional digital solutions for our clients.
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