Customer Solutions Implementation Specialist

Become a Customer Solutions Implementation Specialist at Bell and enhance enterprise service outcomes. Drive high-quality solutions in a dynamic, hybrid working environment.

In this pivotal management role, you'll facilitate effective communication throughout the customer service lifecycle. Your responsibilities include coordinating service requests, identifying improvement opportunities, and producing comprehensive post-mortem reports. Utilizing your strong analytical skills and in-depth knowledge of the telecommunications field will be essential for success in this position.

Key Responsibilities:

• Coordinate service requests ensuring targets are met

• Conduct governance meetings to align partners

• Provide ongoing communication to all stakeholders

• Analyze risks and recommend service improvements

• Act as a primary contact for service provisioning

Requirements:

• 2+ years in the telecommunications sector

• Proficiency in VoIP and managed services

• Strong oral and written communication skills

• Ability to perform under pressure

• Familiarity with ITSM systems like Maximo

Lead customer success stories as part of Bell's dedicated team.
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