Customer Success Manager

Position: Customer Success Manager with Assent
Join Assent as a Customer Success Manager specializing in program delivery.

Your role will focus on fostering relationships and executing project plans to ensure client objectives are met.

As a key player in customer success, you will provide senior-level support while maintaining client relationships. You'll lead high-level strategic planning and conduct program reviews to anticipate client needs. This position demands a proactive approach to problem-solving and a strong ability to communicate effectively with internal and external stakeholders.

Key Responsibilities:

• Serve as a trusted advisor throughout the customer journey

• Lead program reviews to address status, gaps, and next steps

• Optimize solution alignment to enhance business value

• Support sales in renewal management of accounts

• Take on special projects to improve customer success metrics

Requirements:

• 6+ years in customer success or consulting roles

• Post-secondary education in a related field

• Proficiency in MS Office and Google Applications

• Strong analytical and reporting skills with Excel

• Excellent written and verbal communication skills

Bring your passion for customer success and develop impactful relationships within Assent.
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