Bilingual Client Services Agent

Job in Ottawa, Ontario, Canada

Listing for: National Research Council Canada / Conseil national de recherches Canada

Full Time position
Listed on 2026-07-29

Job specializations:

Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 58442 - 74316 CAD Yearly CAD 58442.00 74316.00 YEAR

Join the National Research Council as a Bilingual Client Services Agent in Ottawa. This term position emphasizes collaboration and outstanding client support in a dynamic environment.

The Client Services Agent supports the Chief Information Officer Branch, serving as the primary point of contact for clients. With a strong team spirit and problem-solving abilities, you will provide direct support on IRAP program inquiries and ensure thorough follow-ups on outstanding issues.

Key Responsibilities:

• Respond to client enquiries in a timely manner

• Utilize client management systems effectively

• Collect and input relevant client data

• Liaise with departments to achieve professional outcomes

• Maintain a high standard of service delivery

Requirements:

• Completed secondary education

• Must be bilingual (French and English)

• Experience in client service delivery

• Knowledge of Microsoft Office Suite products

• Available for a shift schedule including evenings

Leverage your client service skills to make a difference at NRC in Ottawa.
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