Bilingual Customer Experience Agent

Elevate customer support at Kalkomey as a Bilingual Customer Experience Agent in Ottawa. Deliver empathetic assistance via phone, email, and chat in both English and French.

Kalkomey Enterprises seeks a Customer Experience Agent Tier 1 to assist clients with inquiries and issue resolution. This role emphasizes attention to process and customer commitment within a bilingual setting. Your expertise in customer service, problem-solving, and effective communication will shape positive interactions.

Key Responsibilities:

• Respond promptly to inquiries through call, email, and chat

• Resolve routine customer issues by applying established procedures

• Escalate complex cases to Tier 2 agents effectively

• Follow up on open cases to ensure customer satisfaction

• Document interactions and resolutions accurately in the CRM

Requirements:

• Bilingual fluency in English and French

• Minimum one year experience in an inbound call center

• Ability to work fixed shifts including evenings

• Strong focus on customer satisfaction and process adherence

• Excellent communication skills in both languages

Bring your communication skills and empathy to create exceptional customer experiences at Kalkomey.
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