Customer-Focused Enrolment Services Officer

Join Algonquin College as a Customer-Focused Enrolment Services Officer. Engage students through tailored support and expert guidance in academic matters.

This role within the Office of the Registrar is pivotal for assisting students, applicants, and alumni with various inquiries, while providing critical assistance regarding admissions and financial aid. You will lead key discussions to enhance student retention and explore opportunities for improved student support during challenging times. Your commitment to upholding FIPPA regulations is essential as you deliver exceptional service in a professional environment.

Key Responsibilities:

• Address inquiries through in-person and virtual channels

• Evaluate complex issues requiring detailed analysis

• Facilitate retention discussions with students considering withdrawal

• Contribute to staff training and onboarding

• Maintain compliance with information privacy regulations

Requirements:

• Two-year diploma in a relevant field or equivalent experience

• Three years of client service experience, including two in education

• Strong judgment in decision-making processes

• Proven ability to manage sensitive information

• Passion for serving students with integrity

Enhance student life at Algonquin College through your dedicated support as an Enrolment Services Officer.
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