Customer Service Representative

Le français suit…

Job Type
:

Permanent, Full-Time

Expected Compensation: $50,490 per year + Excellent Benefits

Role: Existing Position / Current Vacancy

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You will be providing customers with information about us, our process, or the status of their complaint. You will also get the opportunity to review and determine whether complaints fall within the scope of our mandate.

Most importantly, you will play an essential role in our complaint handling process.

Our ideal candidate should have a strong ability to listen effectively and to act in an unbiased, diplomatic and professional manner. They should have strong problem-solving skills and use good judgment in decision making. Strong customer service soft skills like active listening, empathy and diplomacy are essential.

• Minimum grade 12 high school diploma, or equivalent
• A minimum of 1 year experience in customer service, preferably within a call center environment, or equivalent combination of education and experience
• Good computing and keyboarding skills with the ability to maneuver in a Windows based environment
• Intermediate to advanced MS Office (Word, Excel and PowerPoint) and Outlook
• The ability to handle confidential information tactfully and discreetly
• An understanding of the telecommunications or television industry
  , or experience in complaint handling environment is an asset
• Bilingualism (FR/ENG) is very strongly preferred

Our contact center is currently open from Monday to Friday 9:00am to 5:00pm. These hours are subject to change.

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing  when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

In our recruitment…