Customer Service Representative at NTT DATA

Join NTT DATA as an Inbound Customer Service Representative in Ottawa, supporting telecom customers with inquiries about internet and Wi-Fi services. Provide friendly, professional assistance and ensure customer satisfaction.

This role is vital to maintaining exceptional service at NTT DATA. As an Inbound Customer Service Representative, you will handle account-related questions, perform mild troubleshooting, and educate clients on service features. Your ability to communicate effectively and maintain empathy will enhance customer interactions, making a positive impact on their experience.

Key Responsibilities:

• Answer inbound calls regarding internet and Wi-Fi inquiries

• Perform mild troubleshooting like modem resets and connection checks

• Explain plans, billing, and service features clearly

• Create and update customer accounts in CRM systems

• Educate customers on self-service tools and Wi-Fi optimization

Requirements:

• High School Diploma required

• 1+ years of customer service experience

• Call center or technical support experience preferred

• Basic understanding of internet and Wi-Fi concepts

• Strong communication skills for explaining technical steps

Your role will focus on delivering clarity and support, ensuring customer inquiries are resolved efficiently.
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