Customer Service Representative – CCTS

Join CCTS as a Customer Service Representative, delivering compassionate support to telecom customers. This full-time role offers a chance to impact the industry positively.

At the Commission for Complaints for Telecom-television Services, you will be at the front line for customer interactions, ensuring fair complaint resolutions. We’re seeking professionals with strong listening skills and at least one year in a customer service role, preferably in a call center. Your ability to problem-solve and communicate effectively will be crucial.

Key Responsibilities:

• Handle live calls and written customer inquiries

• Inform clients about services and complaint processes

• Assess complaints to determine scope and action

• Maintain confidentiality of sensitive information

• Demonstrate proficiency in MS Office while consulting

Requirements:

• Completion of grade 12 or equivalent education

• One year of relevant customer service experience

• Effective use of computer systems and MS Office

• Strong problem-solving and communication skills

• Bilingual (French/English) highly desirable

Make a difference each day with CCTS, enhancing the telecommunications landscape with dedicated service.
#J-18808-Ljbffr