Customer Success Manager for Libraries

Drive community engagement as a Customer Success Manager focused on public libraries port libraries in optimizing their digital offerings and enhancing user experiences.

As an essential part of the Customer Success Team, you will advise library partners on how to utilize Biblio Commons tools effectively. Build and maintain strong relationships while analyzing customer needs and facilitating ongoing communication. Your insights and proactive support will help shape the future of library services.

Key Responsibilities:

• Cultivate relationships with library partners as their main contact

• Schedule and document partner check-ins in Biblio Commons CRM

• Monitor trends and share feedback across teams

• Facilitate library workshops and community events

• Present updates and initiatives at conferences and webinars

Requirements:

• Experience with Biblio Commons products and services

• Passion for public libraries and their community roles

• Strong organizational skills to manage multiple accounts

• Ability to work both independently and as a part of a team

• Background in library science or related field is a plus

Bring your experience and enthusiasm for customer success to Biblio Commons and help transform library services!
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