Call Center

Orleans Toyota
is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escape customer concerns with the management team usingour process
• Conduct Follow-Up calls for Customer Satisfaction

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Fluent in French and English is required
• Passion for delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone
• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-paced environment
• Impeccable follow-through and commitment to achieving targeted goals and objectives

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

• Commitment to an exceptional employee experience
• Employee and Family Assistance Program
• Collaborative work environment, group support and ongoing training

Orleans Toyota is an equal opportunity employer which values diversity in the workplace.

If you require accommodation in order to participate in the hiring process,please contact us at  to make your needs known in advance.