Appointment Coordinator at Orleans Toyota

Join Orleans Toyota as an Appointment Coordinator, providing top-notch service for customer bookings in our dynamic dealership. This role emphasizes handling service calls, promoting maintenance, and ensuring customer satisfaction.

As an Appointment Coordinator, you will manage service appointment inquiries while promoting scheduled maintenance to our customers. The ideal candidate thrives in a fast-paced environment, multitasking effectively between computer systems and customer interactions. Attention to detail and a commitment to high-quality service are essential in providing exceptional levels of support.

Key Responsibilities:

• Handle incoming service calls and appointment requests

• Promote recommended scheduled maintenance to clients

• Maintain customer information accurately in the system

• Conduct outbound reminder calls for appointments

• Address customer concerns and feedback with management

Requirements:

• Fluent in both French and English

• Proven experience in customer service roles

• Prior experience in dealership service appointments preferred

• Ability to analyze problems and propose solutions

• Strong organizational and prioritization skills

Bring your customer service skills to Orleans Toyota and enhance our clients' dealership experience.
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