Coat Check Attendant

Key Activities

Coat Check Attendants are responsible for supervising and securing the coats, handbags, boots, and other articles left by the public visiting the National Arts Centre.

Duties include, but are not limited to:

• Greeting guests in both official languages;

• Remitting tickets to patrons;

• Looking after coats and other personal effects before shows, receptions, and special events. Returning said items upon conclusion of these events;

• Informing guests about wayfinding, where to find the washrooms, among others;

• Ensuring that the Coat Check area remains clean and orderly, ensuring that all items are always secure;

• Collect payment for Coat Check services and make deposits;

• Participate in the nightly briefing alongside the ushers for information about ticket sales, latecomer cues, program distribution and other general information;

• Restocking the necessary tools for service, such as depot envelopes, coat check tickets, etc.;

• Posting the correct signage;

• Ensuring that they have keys and cash before service;

• Perform related tasks.

Skill Requirements

• Bilingual in both official languages (English and French);

• High school diploma;

• A minimum of two (2) years’ experience in a similar position dealing with the public with a focus on customer service;

• Strong communication and interpersonal skills;

• Ability to work under pressure in a busy environment;

• Tact, diplomacy, and discretion;

• Team spirit;

• Light physical effort might be required (example: pushing wheelchairs).