Customer Care Representative

Join Dynacare as a Customer Care Representative in Ottawa and contribute to healthcare solutions. This full-time, hybrid role is perfect for a bilingual candidate eager to help customers through various platforms.

As a vital part of the Dynacare team, you will troubleshoot customer inquiries and ensure efficient follow-up.

Your role will involve coordinating with health professionals, maintaining databases, and ensuring compliance with safety regulations. This position promises a dynamic work environment, supporting your career advancement.

Key Responsibilities:

• Handle inquiries from external customers, including health professionals

• Monitor and engage on social media for customer interactions

• Ensure proper resolution of customer complaints

• Update records and manage critical communications

• Provide timely results to patients and health professionals

Requirements:

• High School degree or relevant experience

• Bilingual (French and English)

• 3-5 years contact center experience

• Strong organizational skills

• Familiarity with CRM systems an asset

Your expertise in customer care will significantly enhance service levels at Dynacare in Ottawa.
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