Customer Experience Specialist at GoodLife Fitness

Join Good Life Fitness as a Customer Experience Specialist to foster a supportive community for Members. Excel in personalized service, fitness knowledge, and frontline engagement every day.

In this Customer Service Representative role, the focus is on creating engaging experiences for both Members and Potential Members. You will manage front desk operations, assist with inquiries, and help Members utilize our fitness equipment. Your interpersonal skills will help build rapports while resolving issues and providing essential information.

Key Responsibilities:

• Welcome Members and check them in efficiently

• Handle incoming calls and assist with scheduling

• Provide support on fitness equipment and services

• Conduct Fit-Fix Starter sessions for new Members

• Perform cleaning tasks to maintain a welcoming environment

Requirements:

• CPR-A & AED Certification needed

• Obtain Smart Tan certification within 3 months

• Proven expertise in customer service and sales

• Strong communication abilities and computer proficiency

• Knowledge of the fitness industry essential

Make every Member's visit enjoyable at Good Life Fitness as a Customer Experience Specialist.
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