Customer Experience Coordinator

Position: Customer Experience Coordinator at Felix
Join Felix as a Customer Experience Coordinator, where you will transform patient interactions through meaningful support via chat and email. This remote role allows you to impact healthcare for Canadians positively.

As a vital part of Felix, you’ll engage directly with patients, ensuring they feel heard and understood. You'll need strong problem-solving skills and the ability to navigate quickly through multiple systems. Your contributions will not only resolve queries but also enhance our overall patient experience.

Key Responsibilities:

• Provide personalized patient support via chat and email

• Collaborate with partners to improve patient care

• Drive patient education on pricing and processes

• Utilize internal tools and escalate issues effectively

• Capture insights to inform Felix’s patient support

Requirements:

• Experience in a customer-facing role

• Familiarity with AI tools in operational contexts

• Bonus:

Experience with telehealth or Intercom Helpdesk

• Strong written communication skills

• Self-directed problem solver with curiosity

Make a difference in digital healthcare with Felix and enhance patient journeys across Canada.
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