Service Coordinator

Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seeking a task oriented, self-starting, friendly individual with excellent telephone manner and superior customer service skills for the Full-Time position of Service Coordination with our Ottawa administrative team. Monday through Friday 7:30 am to 4:30 pm.

Do you have experience and/or an educational background in customer service and administration? Strong telephone, computer and email communication skills. We are looking for a multi tasker who enjoys a fast pace answering incoming calls, directing call traffic, taking appointments and delivering messages. Assist with ordering products, helping counter customers and taking a regular inventory of counter parts and office supplies.

You will work closely with the administrative and management team. Previous experience working in a coordination position is an asset but not required.

• Answer and manage incoming calls with prompt, professional support
• Create and process new service requests
• Review and dispatch service calls submitted through the online booking system
• Process service requests received via email
• Monitor open service calls and ensure timely updates

• Update customer portals with accurate service details and required documentation
• Maintain internal systems with current and accurate service information

• Complete timely and accurate data entry for service calls, invoices, and purchase orders
• Maintain up‑to‑date service records and work order statuses
• Regularly audit records to ensure accuracy and completeness

• Track outstanding purchase orders and follow up with vendors
• Confirm materials and services have been received
• Communicate PO updates to the appropriate team members

• Provide professional phone and email support
• Offer service updates, answer questions, and resolve concerns
• Ensure a high level of customer satisfaction through proactive communication

• Assist with administrative and operational tasks as needed
• Maintain organized and accurate documentation to support efficient operations

• Strong organizational skills with the ability to prioritize effectively
• Excellent verbal and written communication skills
• Professional phone etiquette and customer service experience
• Proficiency with customer portals, data entry, and service management systems
• High attention to detail and accuracy
• Ability to work efficiently in a fast‑paced environment

• Dental care
• Disability insurance
• Life insurance
• On-site parking
• Vision care

• Monday to Friday 7:30am to 4:30pm