Bilingual Customer Service Agent - OXARO

Become a Bilingual Customer Service Agent at OXARO in Ottawa, ON. Make an impact by offering valuable assistance for crucial government programs via multiple communication channels.

As a representative, you'll bring 1-2 years of customer service experience to help people navigate essential services. This on-site position demands excellent written and verbal skills in both English and French to ensure clarity in every interaction. Join OXARO in transforming public sector service delivery through your expertise.

Key Responsibilities:

• Handle inquiries regarding government programs across channels

• Provide detailed and accurate information to clients

• Assist with form completion and related tasks

• Deliver empathetic support to guide inquirers

• Maintain adherence to performance standards

Requirements:

• 1-2 years in customer service or call center settings

• Proficiency in Microsoft Office, with emphasis on Excel

• Resident of Ottawa-Gatineau, eligibility for Reliability clearance

• Strong bilingual communication abilities

• High school diploma or equivalent

Leverage your skills while helping Canadians at OXARO in Ottawa.