Bilingual Advisor Position

Transform customer service experiences as a Bilingual Customer Care Advisor at Scotiabank in Ottawa. This hybrid position offers the flexibility needed while ensuring top-tier service in both English and French.

As a vital member of the Customer Contact Centre, your role will involve engaging with customers to provide personalized advice and solutions based on their banking needs. You’ll be part of Scotiabank’s inclusive culture, where your contributions are valued from day one. Enjoy a thriving environment that supports both your professional and personal growth.

Key Responsibilities:

• Interact with customers through inbound calls effectively

• Offer tailored banking solutions to meet diverse needs

• Utilize various systems to locate and provide information

• Guide users through complaint resolution and troubleshooting

• Promote Scotiabank’s commitment to customer satisfaction

Requirements:

• High school diploma or equivalent education

• Experience in a customer service role is essential

• Proficient in multitasking within digital environments

• Strong motivation for enhancing customer experiences

• Bilingual proficiency in French and English

Showcase your skills at Scotiabank by delivering outstanding customer service and support.