Bilingual Service Desk Agent at Hydro

Empower local communities as a Bilingual Service Desk Agent with Hydro Ottawa. Join a hybrid team committed to providing exceptional service for new connections, upgrades, and removals.

As a Service Desk Agent at Hydro Ottawa, you'll handle administrative tasks including service connection processes, work order management, and customer inquiries. This role requires comprehensive documentation and appointment scheduling, ensuring efficient service delivery. Your contributions will directly impact our community and support environmental initiatives.

Key Responsibilities:

• Create and manage work orders using ERP software

• Document job details and customer interactions promptly

• Schedule appointments for service and contractor crews

• Respond to customer and contractor inquiries effectively

• Provide GIS mapping support for property-related questions

Requirements:

• Secondary school diploma required

• Post-secondary experience in service or maintenance field

• Knowledge of utility environment is an asset

• Fully bilingual in English and French essential

• Experience with customer care systems preferred

Bring your administrative skills, bilingual abilities, and commitment to community support as part of Hydro Ottawa's dedicated team.