Customer Success Specialist at Giatec

Join Giatec as a Customer Success Specialist, focusing on our Mix Pilot hardware platform while supporting the ready mix concrete industry. Engage with customers, ensuring successful hardware deployments and ongoing satisfaction.

This role centers on customer engagement and hardware support, ideal for someone with strong people skills and some hands-on hardware exposure. You’ll serve as a primary contact for clients using Mix Pilot, conducting on-site support and training. Expected travel spans the United States and Canada as you advocate for customers within Giatec.

Key Responsibilities:

• Build trusted relationships with plant managers and teams

• Act as main operational contact for Mix Pilot deployments

• Conduct on-site visits to install and train customers

• Turn observations into actionable feedback for teams

Requirements:

• Minimum two years in a customer-facing role

• Exposure to physical hardware or electronic devices

• Excellent communication skills in English

• Strong organizational skills with structured record-keeping

• Authorized for immediate travel to the USA

Drive customer success and hardware engagement at Giatec while making meaningful contributions in the ready mix concrete landscape.