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Customer Support Specialist
Job Description & How to Apply Below
Enhance healthcare experiences as a Customer Support Specialist with Boston Scientific in Ottawa. Utilize your service skills to streamline order processing and resolve inquiries in a hybrid work environment.
This essential role requires a technical degree and at least one year of experience in customer service or operations. You will manage customer communications, process orders, and collaborate with sales teams to ensure seamless support. Your contributions will help healthcare providers access vital medical technologies.
Key Responsibilities:
• Manage inbound emails to efficiently process customer orders
• Respond to incoming calls, resolving inquiries and complaints
• Transcribe order details into tracking systems accurately
• Collaborate with sales teams on order issues and cancellations
• Complete required compliance and training tasks
Requirements:
• Technical degree or bachelor's in a related field
• Minimum one year in customer service or operations
• Proficient in Microsoft Office Suite, especially Outlook and Excel
• Experience in medical devices preferred
• Familiarity with SAP is a plus
Support patient care through exceptional order management and customer service in this rewarding role.
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