Inside Sales & Customer Service Representative

Inside Sales & Customer Service Representative

Vacany Type:
New

• Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities.
• Review tender documents to identify concrete specifications, quantities, and project requirements.
• Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs.
• Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts.
• Follow up on quotations, bid results, project opportunities, and workload tracking activities.
• Review daily invoicing for accuracy and assist with customer account administration.
• Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete.
• Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams.
• Facilitate mix design requests and technical inquiries with the Quality Control Department.
• Promote value-added products and services to customers where appropriate.
• Provide customers with product information and application guidance.
• Interact regularly with plant personnel to support daily operational requirements.
• Answer a high volume of incoming calls and emails in a professional and timely manner.
• Maintain accurate records and documentation related to customer accounts, orders, and quotations.
• Perform other duties as assigned.

• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, high-volume, deadline-driven environment.
• Strong organizational, multitasking, and time-management skills.
• Demonstrated problem-solving abilities and sound decision-making skills.
• Ability to balance customer expectations with operational requirements.
• Strong attention to detail and commitment to accuracy.
• Self-motivated, dependable, and adaptable to changing priorities.
• Ability to build effective working relationships with customers and internal stakeholders.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Experience with SAP, CRM systems, and SharePoint is considered an asset.
• Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset.
• Flexibility to support operational requirements outside regular business hours when required.

• Primarily office-based environment with extended periods of sitting, computer work, and telephone use.
• Frequent interaction with customers, sales staff, dispatch personnel, and plant operations.
• Occasional travel to customer sites, plants, and project locations may be required.
• May require flexibility outside standard business hours to support operational and customer needs.

• High school diploma or equivalent is required.
• College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset.
• Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred.
• Experience reviewing construction drawings, specifications, and tender documents is considered an asset.
• Completion of concrete technology or industry-related courses is considered an asset.
• Bilingualism (English/French) is considered an asset.

The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.

• Competitive wages
• Bonus programs
• Employer paid health and dental benefits
• Extensive training programs and tuition reimbursement
• Retirement benefits program
• Family-oriented team environment
• Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates.