Healthcare Customer Support at Boston Scientific

Help transform lives at Boston Scientific as a Healthcare Customer Support Specialist in Ottawa. This role emphasizes exceptional customer service and efficient problem solving.

As a key member of the team, you will facilitate seamless interactions for health care providers, processing orders and addressing inquiries. Your ability to anticipate needs and offer proactive support will be essential in ensuring smooth operations within Boston Scientific’s framework of high performance.

Key Responsibilities:

• Manage customer and sales team email communications

• Address incoming calls and resolve issues or complaints

• Transcribe orders into databases accurately

• Collaborate with sales on cancellations and credits

• Conduct proactive follow-ups on customer inquiries

Requirements:

• Bachelor’s degree in business or related field required

• At least 1 year of relevant customer service experience

• Proficient in Microsoft Office, focused on Outlook and Excel

• Experience with SAP preferred

• Familiarity with medical device operations beneficial

Utilize your skills in customer operations to support Boston Scientific’s mission in improving health outcomes.
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