Manager of Customer Concerns at Tangerine

Take on a key role at Tangerine as the Manager of Customer Concerns, focusing on complaint management and regulatory compliance. Lead a dedicated team to enhance customer relationships and improve operational efficiencies.

In this managerial position, you will support the Complaints Centre of Excellence, ensuring that all client complaints and investigations align with Tangerine’s standards. Collaborate with teams to handle regulatory reporting obligations effectively while fostering a customer-centric culture. Your expertise will be essential in utilizing insights to improve complaint resolution processes.

Key Responsibilities:

• Champion a customer-focused culture and deepen client relationships

• Conduct thorough analysis of complaints and prepare responses

• Ensure compliance with regulations and internal policies

• Monitor trends and recommend operational improvements

• Communicate effectively with clients regarding inquiries

Requirements:

• College diploma or university degree required

• Minimum 5 years of related financial institution experience

• Knowledge of Canadian regulatory and industry trends

• Bilingual proficiency in English and French

• Excellent analytical and communication skills

Elevate your career by enhancing customer complaint handling and contributing to Tangerine's innovative banking solutions.