Transit Coordinator - I&MW

Job Title:

Transit Coordinator
Bargaining Unit: CUPE 3251
Language Requirement:
Bilingual - English and French (CBC)
Vacancy Status:
Temporary vacancy – fixed term

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall!

Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

The Transit Coordinator is responsible for administering specialized transit services, including eligibility assessments, scheduling, and public engagement. This role ensures compliance with accessibility standards, responds to public inquiries, and assists residents in navigating transit services effectively. The Transit Coordinator plays a key role in enhancing service efficiency, supporting transit operations, and promoting awareness of municipal transit programs.

• Administer and evaluate specialized transit service eligibility, ensuring adherence to accessibility policies and regulations.
• Manage scheduling and booking of specialized transit services to optimize efficiency and meet rider needs.
• Serve as a primary point of contact for the public, responding to inquiries, resolving concerns, and promoting transit services.
• Promote transit initiatives to improve awareness and understanding of transit services.
• Maintain accurate records and reports related to specialized transit operations, eligibility assessments, and customer interactions.
• Collaborate with internal departments and external interest-holders to support service planning and improvements.
• Ensure compliance with municipal policies, provincial legislation, and industry best practices in transit service delivery.
• Monitor and analyze service performance, providing recommendations for service enhancements and operational efficiencies.
• Assist with transit-related administrative functions, including reporting, policy development, and customer communications.
• Process cash and debit transactions while providing front‑line customer service support at the front desk.

• N/A

Education &

Certifications:

• N/A

Experience:

• 3 years of experience in transit coordination, customer service, administrative support, or a related field.

Knowledge, Skills, and Abilities:

• Transit Operations:
  Strong understanding of municipal transit services, specialized transit, and eligibility requirements.
• Customer Service:
  Strong ability to interact with the public, address concerns, and communicate transit‑related information clearly.
• Problem‑Solving:
  Ability to assess service challenges, identify solutions, and implement effective improvements.
• Communication:
  Excellent verbal and written communication skills to engage with residents, interest‑holders, and municipal staff.
• Time Management:
  Strong organizational skills to manage multiple tasks, scheduling, and reporting deadlines.
• Technical Proficiency:
  Experience with scheduling systems, Microsoft Office Suite, and transit‑related software.
• Legislative Knowledge:
  Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and other transit regulations.

• Work is performed primary in an office‑based environment with occasional off‑site engagements.
• Standard business hours, Monday to Friday, with occasional flexibility needed for…