Customer Service Representative
Company: Seaway Express (A Division of Canada Cartage)
Location: 605 Boundary Road, Cornwall, ON
Join Our Team!
Seaway Express is seeking a motivated, customer-focused Customer Service Representative to join our team in Cornwall, Ontario. As a trusted transportation provider serving Eastern Ontario and Western Quebec, we pride ourselves on delivering exceptional service to our customers. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing outstanding customer service, we would love to hear from you.
Key Responsibilities- Respond to customer inquiries by phone and email in a professional and timely manner.
- Track and trace shipments while providing accurate updates to customers.
- Resolve customer concerns and shipment issues with a positive, solution-focused approach.
- Lead on all OS&D of delivered freight
- Enter and maintain accurate shipment information within the transportation management system (TMS).
- Review and audit customer freight rates to ensure billing accuracy and compliance with customer pricing agreements.
- Verify shipment details, accessorial charges, fuel surcharges, prior to invoicing.
- Prepare shipping documentation and process customer requests.
- Build and maintain strong relationships with customers through exceptional service.
- Support other administrative and operational duties as required.
- Previous customer service experience, preferably in the transportation or logistics industry.
- Excellent verbal and written communication skills.
- Bilingual (English and French) an asset
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office (Outlook, Excel, and Word).
- Experience with transportation management software is considered an asset.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently while contributing to a collaborative team environment.
- Competitive compensation.
- Opportunities for growth and development.
At Seaway Express, our people are our greatest asset. We are committed to providing exceptional service to our customers while creating a positive, respectful workplace where employees can build rewarding careers.
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