Customer Success Management

Position: Customer Success Management Role at Assent
Join Assent as a Customer Success Manager, specializing in client relations and project management in a hybrid environment. Utilize your detail-oriented approach to support customer success.

This contract role targets candidates with a passion for enhancing customer experiences. You will actively manage customer relationships, oversee performance metrics, and ensure successful program execution. Focus on aligning solutions with customer needs and driving product adoption.

Key Responsibilities:

• Nurture lasting relationships by serving as a trusted advisor

• Conduct Executive Business Reviews to align solutions

• Analyze program results and identify improvement strategies

• Support Sales in renewal management of accounts

• Collaborate with internal teams to ensure client success

Requirements:

• 3+ years in customer success or consulting roles

• Excellent interpersonal and communication skills

• Proficiency in Microsoft Excel for data analysis

• Familiarity with corporate security policies

• Maturity and emotional intelligence in client interactions

Drive meaningful customer success and relationship management at Assent.