Spence Customer Service Specialist

Become a key player at Spence as a Customer Service Specialist, ensuring every interaction delivers an unforgettable experience. You'll support both customers and sales teams with a passion for excellence.

In this Customer Service Specialist role at Spence, you will engage directly with customers while promoting an exceptional service culture. You will handle diverse tasks, including managing payments, maintaining the showroom, and providing follow-up communications. Your dedication to customer satisfaction will be vital to achieving positive outcomes in every service interaction.

Key Responsibilities:

• Welcome customers and provide extraordinary assistance

• Support sales teams by facilitating smooth customer transitions

• Handle jewelry repair inspections and processes

• Directly follow up with customers on their services and orders

• Oversee cash handling and ensure accurate end-of-day processing

Requirements:

• One year minimum in a customer service environment

• Strong relationship-building and problem-solving skills

• Excellent verbal and written communication capabilities

• Detail-oriented, with great time management skills

• Familiarity with computers and new software technologies

Contribute to Spence's renowned customer experiences as a dedicated specialist.