Customer Service Representative

Position: Customer Service Representative Full-Time Opportunity
Become a part of Leon's Furniture team as a full-time Customer Service Representative, focusing on delivering outstanding service in Canada. Manage inquiries across diverse platforms, ensuring customer satisfaction.

In this essential role, you will serve as the main contact for customer interactions, answering queries and resolving issues through phone, email, and chat. Your ability to maintain detailed records in the CRM system will ensure high-quality service. By addressing customer needs collaboratively with internal teams, you help build long-term loyalty.

Key Responsibilities:

• Answer customer inquiries promptly through various channels

• Investigate and resolve customer complaints effectively

• Maintain documentation of interactions in the CRM system

• Work with internal departments to fulfill customer requests

• Offer feedback on service improvements to management

Requirements:

• High school diploma or equivalent

• Proven track record in customer service

• Strong verbal and written English skills

• Familiarity with CRM software

• Adept problem-solver under pressure

Bring your customer interaction skills to Leon's and make a positive impact every day.