Information Officer; Evening

Posting Reason:
Replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family:
Administrative Support

# of Open Positions: 1

Faculty/Service - Department:
Student Affairs, Client Relations, Client Services

Campus:
Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/09/21

Applications must be received BEFORE (YYYY/MM/DD): 2026/10/01

Hours per week: 35

Salary Grade: SSUO Grade 06

Salary Range: $56,858.00 - $71,822.00

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.

We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Provides front-line customer service and operational support to residents and accommodation guests by delivering timely information, assisting with accommodation needs, and contributing to a safe, welcoming, and well‑functioning residence environment. This position is part of a 24/7 service. The normal work schedules are 8:00 AM to 4:00 PM (Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday).

Staff are hired into schedules based on operational needs at the time of hire. Schedules may be modified as operational needs, business volumes, or training requirements evolve. When alternative schedules become available, they will be offered to team members based on seniority.

Provides prompt, accurate, and professional front-line service to students and guests across multiple channels (in person, phone, email, messaging). Ensures inquiries are resolved efficiently or directed appropriately to maintain a high standard of client experience. Addresses accommodation-related concerns for residents and accommodation guests, including room issues, access needs, and service requests. Coordinates with other service areas to ensure timely and effective resolution aligned with service standards.

Contributes to residence safety by monitoring activity within the premises, observing entry points and, reports concerns and suspicious behaviour to appropriate personnel to maintain a secure living and guest environment. Helps enforce residence policies to reduce risk. Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge‑style support by offering information about university and local services and attractions to enhance guest experience.

Maintains accurate records of interactions, incidents, and service requests to ensure information is properly tracked and accessible. Responds to third‑party information requests in accordance with the privacy act. Manages, reviews documentation and responds in accordance with established procedures to ensure compliance. Provides administrative coordination support and assists with…