Inbound Customer Service Representative; English; On Site
Job Requirements
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries of account related questions for internet, Wi‑Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance, while maintaining professionalism and empathy.
Position:Inbound Customer Service Representative (English)
Position Location:Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2
Hours of Work:Shifts rotate between Tuesday-Sunday, 9:00am – 8:00pm EST
Rate of Pay:$19.00 CAD/Hour
Requirements:High School Diploma Required.
Minimum 1 year experience in customer service is required.
Previous experience in a call centr or technical support environment is an asset.
Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn.
Strong communication skills with the ability to explain technical steps in simple, friendly language.
Comfortable navigating multiple systems and multitasking during calls.
Patient, solution‑oriented, and able to remain calm under pressure.
Reliable, punctual, and able to work in a metric-driven environment.
Familiarity with servicing customers in the United States is an asset.
This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#NBIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
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